Mushmouth for the Internet Age

For the past week or so, I've been doing more research about cars and their features and prices, etc. So being the tech geek that I am, I went online to edmunds.com to get some price quotes from local dealerships. When the Lexus of Rockville didn't reply to me, coupled with a terrible experience when I did show up at the dealership, I sent an e-mail blasting them and their service. This is the response I received from the internet sales manager trying to explain why they were the only dealership not to respond to my quote request.


Good Afternoon Stephen,

I apologize for the way you were greeted/treated when you were here Saturday. The only thing that I can say is, as being the Internet Sales Manager myself I never recieved an e-mail from previous to this one? So please so not think that I did not contact you intentionally. So agian I cannot speak for anybody else here but, I can Speak for myself.

-Kevin

Kevin J. Keller
Internet Sales Manager
Lexus of Rockville


At least he spelled my name right?